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Delivery Information

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy


Shipment processing time


We aim to fulfil all orders as quickly as possible. However, due to the highly customised nature of upgrades we cannot guarantee a set despatch date. Modules which are built to order will normally take five working days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.




Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout.



Shipment method

Estimated delivery time

Shipment cost

DHL Standard UK (Up to 4 KG)

1-2 working days


DHL Standard UK (4 KG – 20KG)

1-2 working days


Royal Mail Special Delivery (Up to 1KG)

1 working days


Europe (Up to 4KG)

5 working days


Europe (Up to 15KG)

5 working days




Delivery delays can occasionally occur.



Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


Red Hill Audio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).




Red Hill Audio is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.

Returns Policy


Our Return & Refund Policy provides detailed information about options and procedures for returning your order.